Medical Alert Reviews

We’d like to think that we offer the best, most reliable emergency response products around, plus unmatched emergency response care. But don’t just take our word for it; read for yourself what actual customers have to say about their experiences with Medical Alert!
Thank you for these past years of service. Your product was a great help to us, and our mom. In fact, it very well saved her life last summer when she fell (unconscious) and no one would have known.
The device has been very helpful at least 7 times or more for my Mom while she had it. I would recommend Medical Alert to everyone.
Your service was ideal for our family. We felt secure to leave our Mother with a neighbor and your secure system. I have suggested this plan to several friends.
Medical Alert is by far the best service someone could have. Speaking for my family, we know our loved one could never have made it to 99 years old without this service.
My Mother has been moved to a senior living facility. On a personal note, I would like to take this opportunity to thank you for the invaluable service that you provide to families caring for elderly family members. My Mother was able to live independently for many years without sacrificing our peace of mind.
Thank you very much for all your service during the time my parents had and needed their Medical Alert devices. We will certainly give good references if we are ever asked about your company!
This was an email from our Agent, Angela Nixon:
Mr. Sullivan was going to cancel our service when his renewal came up, but right before the renewal came up, he was moving and crushed his finger with a mirror. He had severe bleeding and needed surgery upon arrival at the hospital. He said the response time was PHENOMINAL!! He decided to keep the service and just renewed for another year! He stated that the response time and the service he receives when he calls in will keep him being as a customer and thinks we are beyond great.
I only had my Medical Alert for 11 days when I fell down 5 steps and needed help, and now I don’t go anywhere without it. Believe me it saved my life.
Dad fell early this am. He is okay but cut his earlobe and has a little goose egg right behind his ear. He tried to straighten out a towel and lost his balance which he realizes now he had no business doing. But I tell ya, the best investment I have made (and believe me when I say I have spent mucho), is Medical Alert. This is the button on his wrist that he pushes and they call me. This probably has saved his life ten times over.
It makes me feel like I am not alone. I can get help in a matter of minutes. The person on the other end is always polite, patient and gets all information about me.
I was in the middle of my living room floor and there was no way for me to even crawl to get to the telephone let alone get up to pick the phone up. My rollator was also tangled in my legs so I could not move without getting hurt worse. I was weak and scared and without the Medical Alert I have no idea how many days or weeks I would have laid there probably till I died. Your Medical Alert gives me comfort and trust and I know all I have to do is push the button and if I cannot answer they will send me help. Last week I fell the day after my husband came home from being in the hospital for 3 weeks. I had fallen in the bathroom and again no way to get up and it scared my husband because he knew he was not able to help me. I pushed my button and when the operator came on again I was able to tell her what had happened and who to call. Your service is a very valuable gift to me, without it I would probably have died in my rural home because I can not get up when I fall and get hurt. Thank You so much for saving my life more than once.
I was in severe pain that prompted me to press my Medical Alert button…On both occasions, I didn’t feel able to call 911 on my own. It was a relief to have someone answer and make the calls to the paramedics and my niece…I am grateful that this service is here for me. Thank you to all your staff!
On May 12, I fell in my home and struck my head on a sharp corner of the piano. My head was bleeding profusely and I couldn’t get it to stop. When I pressed the Medical Alert button there was an immediate response, the emergency squad was notified along with my caregivers and family. The emergency crew came promptly, followed procedure for entering into my home and evaluated my condition. They transported me to the hospital and waited until my caregivers arrived to be with me. The doctor tested for brain injury, stitched up the gash on my head and released me. I was very pleased with how well the system worked.
I never thought I would need it but my Daughter was right…Thank you for helping all us old people keep our independence. Many thanks.
On May 10, 2013 I was to pick up my wife from the hospital. As I was getting ready my oxygen level droped & I was struggling for air. I pushed my alert button & the fire department was there less than 5 minutes. They opened the lockbox & came right in. They treated me in the ambulance & by the time we arrived I was breathing normally. Without the alert I would not want to think of the ending. One call & it pays for itself. Thank you!
I pressed my Connect America alarm to call for help. You came right on the line and told me that help was on the way. [The paramedics] did come right away, within minutes…I live alone and now do not have to worry if I fall or need any other help…The paramedics took good care of me, as did you all at Connect America!
I have used your services twice & experienced quick & great service both times. I never take my bracelet off and feel a lot more secure knowing I can get help quickly if needed.
I did have occasion to use your service recently when I had a severe attack of diverticulitis in the middle of the night. It was necessary to get help and call an ambulance. I have been grateful for your service and feel more comfortable having it with me.
I woke up in the middle of the night & I couldn’t breathe. I used my alarm and 10 minutes later they were here. They took me to the hospital with pneumonia. I live alone & I am 94 years old.
What a life saver! Just a very short time after acquiring our unit, [my husband] needed help four times in a month: two times for a fall and twice to the emergency room. I could not have received more prompt efficient assistance.